Terms of Service

Last updated: October 9, 2026

These terms are an agreement between you and Assistly ("Assistly", "we", "us") for the use of assistlychat.com, the Assistly dashboard and the Assistly chat widget (the "Service"). By creating an account or using the Service you agree to these terms. If you use the Service for a company, you confirm you may accept these terms for it.

1. The Service

Assistly provides an AI chat assistant that businesses add to their websites. It answers visitors' questions using information the business provides, collects leads, and lets the business reply to visitors itself.

2. Your account

• Give accurate information and keep your password safe. You are responsible for activity on your account.
• Tell us promptly at support@assistlychat.com if you think your account was used without permission.
• You must be at least 18 years old and using the Service for business purposes.

3. Plans and payment

Right now every account is on the Free plan, which costs nothing and needs no card. The Free plan's limits are shown on our pricing page. Paid plans are not open yet. Before they open, we will update these terms with how billing works, and nothing will be charged unless you choose a paid plan and agree to its price first.

4. Your content and your visitors

• You keep ownership of the content you give us (website text, documents, settings) and of your conversations and leads. You give us permission to use it only to provide and improve the Service for you.
• You confirm you have the right to use the content you upload or import.
• You are responsible for how you use the Service on your website, including telling your visitors how their information is used (for example in your own privacy policy) and following the laws that apply to you, such as privacy, consumer protection and marketing laws.
• For visitor information, we act as your service provider/processor.

5. AI answers

Replies are generated by AI from the information you provide. AI can make mistakes or give incomplete answers. You are responsible for checking that your business information is correct and for any commitments made to your customers. Do not rely on the Service for legal, medical, financial or emergency advice.

6. Acceptable use

You agree not to:

• use the Service for anything illegal, harmful, deceptive or abusive, or to send spam;
• upload content that you don't have the rights to, or that is unlawful, hateful or infringes others' rights;
• try to break, overload, scrape, reverse engineer or get unauthorised access to the Service or other customers' data;
• use the Service to collect sensitive information (such as payment card numbers, health records or government ID numbers) through the chat.

We may suspend accounts that break these rules.

7. Availability and changes

We work to keep the Service available and reliable, but we can't promise it will always be uninterrupted or error-free. We may change or improve features over time.

8. Ending the agreement

You can stop using the Service and close your account at any time. We may suspend or close an account that breaks these terms or that we must close by law. After an account is closed, we delete or anonymise its data as described in our Privacy Policy.

9. Disclaimers and limitation of liability

To the extent the law allows, the Service is provided "as is", and we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you.

10. Changes to these terms

We may update these terms. If changes are significant, we will tell you by email or in the dashboard before they take effect. Continuing to use the Service after that means you accept the new terms.

11. Contact

Questions about these terms? Email Assistly at support@assistlychat.com.