The chat isn't showing on my website

1. Use Check my site. In Assistly, open Widget, type your page address and click Check my site. It tells you if your code is there, missing, or belongs to a different account.
2. Copy the whole line. It must include data-company="…" with your own company id. If in doubt, copy it again from Widget and replace the old one.
3. Publish your site. Website builders (Wix, Squarespace, Webflow) only show code on the published site, not in the editor.
4. Clear the cache. If you use a caching plugin or a CDN, clear its cache. Then open your site in a private window.
5. Look on the right page. The chat only appears on pages that have the code. A shared footer puts it on every page.
6. Website builders and Tag Manager sometimes add code after the page loads, so Check my site can't see it. Open your site and look for the bubble, then check Widget → Is my chat live?, which shows where the chat was last seen.

Still stuck? Ask in the chat on assistlychat.com and we'll help.