I'm not getting emails
Codes, lead alerts or the weekly email aren't arriving.
Sign in codes
- Check your spam or junk folder, and search for "Assistly".
- Codes expire after 10 minutes. Click Send a new code for a fresh one.
- Make sure you're looking in the inbox you signed up with.
Lead alerts
- Open Settings → Lead alert email and check the address (only the admin can change it).
- Click Send me a test alert. If it fails, you'll see the reason right there.
- If an alert couldn't be delivered, your Inbox shows a warning. Your leads are always saved on the Leads page, even when an email fails.
- Add our sending address to your contacts so alerts don't go to spam.
Weekly email
The weekly report is included in every plan, Free too and goes out on Monday mornings. Check it's switched on under Settings (Weekly report email), and use Send me a preview now to test.
Still stuck?
Ask our assistant: it knows every article here, and our team reads every chat.