Hot lead scoring & qualifying questions
See at a glance which visitors are ready to buy, and have the bot ask your own questions.
Your AI reads every chat and marks it Hot, Warm or Cold, with a one line reason, from what the visitor said: how urgent it is, their timeline and budget, whether they need a service you offer, and whether they left a phone number or email.
- Hot: ready to buy or book soon, or an emergency.
- Warm: real interest, but no rush yet.
- Cold: just browsing, off topic or spam.
Where you see it
- A badge on every conversation in your Inbox, and on top of the open conversation.
- The Hot leads view in your Inbox shows only your hot, open conversations.
- Your lead alert email starts with the score, and its subject starts with "Hot lead:" when the lead is hot.
Qualifying questions
In Settings → Qualifying questions, add 2 to 4 questions you always want answered, for example "When do you need this done?" or "Is this for a home or a business?". The bot works them into the chat one at a time, in its own words, after answering what the visitor asked, and skips any the visitor already answered. It never turns them into a form, and skips them for emergencies. The answers show in the conversation and in your lead email.
The score is the AI's best guess from the chat, so always use your own judgment too. Hot lead scoring and qualifying questions are part of the paid plans (Starter and up).
Still stuck?
Ask our assistant: it knows every article here, and our team reads every chat.