Insights: your chat in numbers
Chats per day, your busiest hours, leads and the questions visitors ask, counted from your own chats.
Open Insights in the menu to see how your website chat is doing. Pick 7 days, 30 days or 90 days at the top. Every number is counted from your own chats. Nothing is estimated.
What you see
- Chats per day: one bar for each day, so you can see busy days at a glance. For 90 days the bars are weeks.
- Busiest hours: the hours when chats start, in your business's time zone (set it under business hours in Settings). Good to know when to keep your phone close.
- Who answered: how many chats your AI handled on its own and how many your team replied in, plus your team's typical reply time (the middle value, from the visitor's message to your first reply).
- Leads captured: visitors who left their name, phone or email, and how many came in while you were closed.
- What visitors ask most: similar questions grouped together.
- Your bot couldn't answer: each question has an Add an answer button. Type the answer once and the bot uses it next time.
Why some parts are missing
A part with nothing in it yet is hidden, so you never look at a page full of zeros. If there were no chats in the period you picked, you see one card with the quickest way to get chats: putting the chat on every page of your website.
The Insights page is part of the paid plans (Pro and up). The weekly report email is included in every plan, Free too.
Still stuck?
Ask our assistant: it knows every article here, and our team reads every chat.