Results: what your assistant did for you

Open Insights in the menu. Results at the top shows what your assistant did in the period you picked (7, 30 or 90 days). Every number is counted from your own chats. Our own test chats never count, and nothing is estimated.

On every plan

• Answered by the AI alone: chats where the AI answered and no person had to step in, and what share of all chats that is.
• Handed to a person: chats where the visitor asked for a person, someone on your team took over, or your team replied.

With the Insights dashboard

• Leads by page and by source: the page the visitor first landed on, and where they came from (for example Google, Facebook, a QR code or another website). The source comes from the link that brought them, like a link with utm tags. A lead without that information shows as "Direct or not recorded".
• Bookings made in the chat: times visitors booked, how many you accepted and how many are waiting for you.
• After hours chats: chats that started while you were closed, and how many still got an answer. This uses your business hours in Settings, including hours that run past midnight (for example 6 PM to 2 AM). Until you save your hours, this part asks you to set them.
• Questions the AI couldn't answer: per day (per week for 90 days), and whether that is more or fewer than the period before. Add an answer once and it answers next time.
• Visitor ratings and busiest hours are further down the same page.

No wall of zeros

When a number has nothing in it yet, it says so in plain words instead of showing a 0. With no chats at all in the period, you see one card with the quickest way to get chats.

Results is open on every plan. The full set is part of the paid plans (Pro and up), and the 30 day free trial includes all of it.