Add your policies

Returns, shipping, cancellations, a warranty: visitors want the exact rule before they buy. Add your policies in your own words and your bot explains them as written, without adding or dropping a condition. It is on every plan.

Add a policy

1. Open Bot knowledge and find Policies.
2. Click Add a policy, or tap one of the quick start titles like Returns and refunds. The title is filled in for you; the words are always yours.
3. Write the policy the way you would explain it to a customer.
4. Click Save. Your bot uses it right away.

Edit or delete

Edit changes one policy and nothing else. Delete asks you first, then takes out only that policy.

In every language

Your bot explains your policies in your visitor's language, including Spanish, French, German, Portuguese, Italian, Dutch, Hebrew, Arabic, Russian and Chinese. You only write them once.

Limits

Up to 40 policies, each up to 4,000 characters. A long policy reads better split in two, like Returns and Refunds.

Good to know

• Your policies come before your website text, so if your website still shows an old rule, the policy you wrote here wins.
• Your bot does not give legal advice. For a question your policy does not answer, it offers to have your team follow up.

See also Add your products and services and Teach your bot.